I recently started a new freelance assignment for Scale AI, evaluating prompts and responses in Swedish. It has given me the opportunity to get a look into this new evolving topic, that also fits into my plans to write a book about creativity. I'm quite conflicted about the use of AI, and chatbots in particular. There's nothing more frustrating than trying to contact customer service, and starting to chat with a bot, that can't look into anything related to my account or specific case and thus not solve the problem. So, what is good with chatbots?
To look up information
To guide for a specific instruction
AI in general, I think, is good for translating into various languages for common purposes, and for editing photos, when the manual component still is available, so it can be edited to how the user wants it to become. AI should be a tool, not a replacement. The danger lies in believing it could, and not knowing how it could lower our standards and make people feel disconnected, mistrusted, and un-useful. It's like removing the talents and the personal touch, not to mention compassion and the ability to empathize, by googling a paper and pretend that would be your degree. I guess, it can be an option to enable learning something new, or for more equal opportunities to enable making art accessible for everybody, such as creating music with your computer at home for fun. Could this compete with Mozart and playing an actual grand piano? And, would you want a machine to write your spouse a love poem? Would you then marry the right person, or the robot?
I've never liked any of the Star Trek and Star Wars movies, well the one or two I've plagued myself through. I think we have enough to take care of on this planet here and now, than to support escapism and to create another type of Matrix. However, I encountered robots on the job already in 1990, when I worked at Tetra Pak's original plant in Lund, Sweden, where they had robots transporting rolls of printed paper to make the packages, to the next station within the plant.
R2D2, wanna catch another movie?
Idea: What if the user shouldn't be the general public at all, but only professionals? What if there could be an AI-bot designed and capable of helping a physician to make a correct diagnosis, including which tests to run? What if there was an AI-bot for attorneys so that easily could find old cases to compare their own with, based on putting in various criteria? Just like with the calculator - children need to learn how to count themselves before using one.
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